The Grow team is excited to expand the AI Notes Summarization feature to prescribers' accounts. According to initial data, providers who use these features see a 57% decrease in time spent on notes. Using these tools gives you back time in your workday, so you can focus more on client care.

AI-enabled session summaries are an optional feature that generates initial draft content for your intake and progress notes based on your telehealth sessions. You retain full control by reviewing, editing, and approving each piece of content before submitting your note. This approach streamlines documentation and ensures your clinical judgment remains at the forefront.

Yes, when used properly. You are responsible for ensuring your final note is accurate, complete, and meets all billing and compliance standards before submission. The AI assists with drafting content, but your review and approval ensure the note complies. Reference Grow's "Clinical considerations for using AI" PDF for detailed guidance on staying compliant.

Not at this time. AI-enabled session summaries are now available for notes in the new intake and progress note templates.

To enable or disable the AI Summarization features, select your account name at the bottom left > Settings > Telehealth, as seen below.

Yes, if you consent to use this feature, it will be used by all clients who also consent.

To request consent from your client:

Please review our AI Summarization FAQs for more information

When a session is actively being summarized, the 𓂃🖊 Transcribing indicator will appear in the top left of each party's Telehealth room. You can pause the transcription by clicking the Pause icon in the Telehealth menubar.
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Begin the documentation process as you normally would. Sessions successfully transcribed by AI will have a "Complete" status next to the "AI suggestions" section of the left-side panel.

AI suggestions that are pre-filled based on the session transcript will be marked with a purple ✨ icon, as illustrated below. You may still modify each field as needed by editing or removing the information provided by the AI summary.
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No, this is entirely optional. You can toggle it on or off at any time in your settings. You can also choose to use it for certain sessions and not others. Your usual note workflow remains accessible whenever you prefer to record notes manually.

Clearly verbalize during your session when you're transitioning into and out of psychotherapy versus medication management. For example, saying "Now we'll move into the psychotherapy portion" helps the AI accurately capture these distinctions. Follow our psychotherapy documentation best practices for additional guidance.

The AI generates draft content based on what was discussed in the session. The quality depends partially on audio clarity and how clearly you verbalize clinical details during the session. You are responsible for reviewing all generated content for accuracy, editing as necessary, and ensuring that the final note reflects your clinical judgment and complies with standards before submission.

Review and edit all AI-generated content before submitting your note. If you find any inaccuracies or missing information, correct them as you would in a regular draft. You maintain full clinical control at all times. If you encounter ongoing quality issues, provide feedback using the in-product mechanism so we can enhance the tool.

You can edit as much of the note as you need to ensure its accuracy and completeness.

The AI-enabled summary will display an error if the recorded session length is too short. This may occur due to disconnects, a participant pausing the transcription, or, in the unlikely event of an outage with our system.

You can turn it off at any time in your Provider Portal Settings by clicking here. Many prescribers try out the feature to see if it fits their workflow. There are no penalties or issues if you choose not to use this feature because it doesn't suit your practice.

After submitting a note, you'll find an option to give feedback directly within the workflow. Even quick comments help us enhance the feature. For technical problems that hinder your use of the feature, reach out to support via your usual channels.

For additional resources on integrating AI into your practice, the following are provided by Grow's Clinical team and are available for all Grow providers: