Grow Therapy enables clients to pay for their appointments with cash instead of insurance. This option provides you and your clients with more flexibility.
Before you begin
To accept cash-pay clients, please note the following:
The session cost for cash-pay clients is set in your Profile settings.
When a new client attempts to book an appointment with you via your scheduling link or a Grow-affiliated marketplace, they can elect to pay with cash (out-of-pocket) instead of insurance in the Insurance Options section of the appointment booking form.
When a client selects the cash option, your default out-of-pocket cost will be displayed at the top of the booking page next to your information and next to the Book Now button at the bottom of the page. This cost is determined in your Profile settings.
If you would like to change the cost to the client, such as placing them on a sliding scale for affordability and accessibility reasons, you can submit an alternative amount in the Self-Pay Visit Price field when submitting their future invoices. Additional information on billing cash-pay clients is available in this article.
If an existing client wants to change from paying with insurance to paying with cash, they can update this election in their Account settings using their client portal. If you are actively communicating with the client, you can send them a message like this: