Activating and using your client portal is crucial for managing your care with a Grow Therapy provider. Through it, you can easily and securely message your provider, join telehealth sessions, and access support resources.
Key Points
To set up a client portal, you need to first schedule an appointment.
After booking, you'll receive an activation link on the confirmation page and in your confirmation email.
Use the same email address for all appointments to keep your care history in one place.
If you don't receive your confirmation or verification email, check your spam folder first — then contact support if it's still missing.
Your login method (email/password, Google, or Apple) is set when you first activate your account. Use the same method every time you log in.
🎥 To watch this video with closed captions enabled, hover over the video and select the CC icon in the bottom right.
Activate right after booking
As soon as you schedule your first appointment, you can activate your account directly from the booking confirmation page:
Click Log in to your account.
On the login screen, click Activate your account next to the "First time here?" prompt.
From the activation form, create a login using an email and password, or continue with your Apple or Google account.
Activate later via email
If you didn't activate right away, use the link in your appointment confirmation email:
🌟 TIP: If you no longer have your confirmation email, you can also activate your portal directly by visiting the client login page and selecting Activate your account next to the "First time here?" prompt.
Follow these steps to activate your account from your email:
Open your confirmation email and click Prepare for my appointment.
On the login screen, click Activate your account.
Follow the prompts to create your account.
Choose your login method
Select the method you'll use every time you log in. You must use the email address you used to book your appointment.
⚠️ Important: Whichever method you choose during activation is your login method going forward. If you activated with Google, use Sign in with Google every time — don't attempt to log in with an email and password separately, as they won't be linked.
Log in using an email and password
Log in using an email and password
Enter your email address and create a password on the account creation page, then click Activate account.
A verification email will be sent to your address. Open it promptly — the verification link expires after one hour.
Click Verify my account in the email. A new browser tab will confirm your email is verified.
You can now log in to your client portal.
Log in with Apple
Log in with Apple
Click Sign in with Apple on the account creation page.
Enter the email address or phone number associated with your Apple account, then click Continue.
Enter your password and click Sign in, or use Sign In with Passkey to complete sign-in via your iCloud Keychain.
Log in with Google
Log in with Google
Click Sign in with Google on the account creation page.
Select the email account you used to book your appointment.
Permit Grow Therapy to sign in using Google, then click Continue. You will be signed into your new client portal automatically.
Troubleshooting
I didn't receive my confirmation or verification email
Check your spam or junk folder first — these emails sometimes get filtered. If you still don't see it:
Make sure you're checking the inbox for the email address you used to book.
If your verification link has already expired (links expire after one hour), return to the client login page, click Activate your account, and request a new one.
If you're still not receiving emails after checking spam, contact the Support Team using the Help Widget in your client portal.
I'm locked out of my account
Account lockouts can happen for a few reasons, including a forgotten password, two-step verification issues, or other technical problems.
To get back in, submit the account lockout form and the Support Team will help you regain access. Before submitting, check your spam folder in case any account-related emails were filtered there.
I used the wrong email when I booked
If you accidentally booked with a misspelled or incorrect email address, you won't be able to receive the activation link. Contact the Support Team so they can update the email on your booking before you attempt to activate.
Multiple people are using the same email address
Each client needs their own unique email address to have a separate portal and appointment history. If you and another person (such as a spouse or family member) are both seeing providers through Grow Therapy, each person should use a different email when booking. Contact the Support Team if you need help separating existing accounts.
I booked an appointment for my child using my own email
If you used a parent's or guardian's email to book for a minor, that email will control portal access and receive session-related communications. If you'd like to set up a separate email for your child's account, contact the Support Team for guidance.
I'm seeing duplicate accounts
If you appear to have two accounts — for example, if you booked under different emails or names — contact the Support Team. They can review your accounts and help consolidate the correct information.
I'm trying to log in with a different method than I used to activate
Your login method is set at activation. If you activated with Google, you'll need to use Sign in with Google each time. If you're unsure which method you used, try each option on the login screen, or contact the Support Team for confirmation.
Frequently asked questions
How do I use my client portal once it's set up? For a full overview of what you can do in your portal — including messaging your provider, joining sessions, and managing your account — refer to the client portal overview guide.
Can I change the email address I use to log in? Yes — you can request a one-time email change from the Account dashboard under the About Me tab. For any additional changes after that, contact the Support Team using the Help Widget in your client portal.
My child just turned 18 and needs their own account. What should we do? Once a client turns 18, they can set up their own independent portal using their own email address. Contact the Support Team to assist with transferring the account and ensure their history is correctly associated.
What if I see appointments in my portal that belong to someone else? This usually happens when multiple people used the same email address to book. Contact the Support Team — they can separate the accounts and make sure each person's information is kept private and accurate.
Why does my portal look different from what I expected? If you're not seeing your appointments or your portal appears empty, you may have activated under a different email than the one used to book. Try logging out and logging back in with your booking email. If that doesn't resolve it, contact the Support Team.