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Scheduling interpreter services
Scheduling interpreter services

Learn how to schedule interpreter services for your clients.

Updated over a week ago

If a client requests interpreter services for their session with you, Grow partners with Cyracom to offer this service at no cost to our providers.


Cyracom


Cyracom offers Telehealth interpretation in over 30 languages, including Spanish and American Sign Language (ASL), and phone interpretation in over 300 languages. Please see the instructions below on how to connect to a qualified interpreter.

Over the Phone

Over Telehealth

  1. Dial 1-800-481-3293

  2. Enter the Account # 501035199

  3. Enter the PIN 6219

  4. Say the language you need.

  5. Select if you would like to add an additional person to the call.

  6. Connect to the first available interpreter.

  1. Connect with your client via Grow Telehealth as usual.

  2. In a separate tab, open this page.

  3. Sign in using these credentials:
    Login: support@growtherapy.com

    Password: Therapy123

  4. Find the language you need.

  5. Click the “Voice Call” button or “Video Call” button to start the call. Your interpreter will then be able to connect to the call with your client.


Kaiser clients


Providers must use Kaiser's interpreter services for their Kaiser clients instead of Cyracom. Please view this document for instructions.

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