Starting medication management can feel like a big step, especially if you're meeting with a prescriber for the first time. This article walks you through how sessions work, what to expect at your first appointment, and how to stay on top of prescription refills so you can approach your care with confidence.
Key Points
Medication management sessions must be booked at least 24–48 hours in advance. Grow Therapy does not offer same-day scheduling.
Prescriptions are not guaranteed at your first visit. Your provider will assess whether medication is clinically appropriate based on your individual needs.
Ongoing follow-up visits are often required to continue your medication safely.
If you have questions between appointments, message your provider directly through your client portal.
Request refills at least one week before your prescription runs out to avoid gaps in your treatment.
Medication management overview
Medication management sessions are typically shorter and less frequent than therapy sessions, often about once a month. During each visit, your prescriber will assess how your medication is working, monitor your progress, and make any needed adjustments.
If you have questions between appointments, such as concerns about side effects or dosage, message your provider directly through your client portal. Providers typically respond within 1–2 business days.
Talk therapy referrals
If your needs extend beyond what can be addressed through medication alone, your prescriber may refer you to a Grow therapist for complementary talk therapy support. This collaborative approach ensures you receive balanced therapeutic and medical care tailored to your goals.
What to expect during your first session
Before your appointment, gather any relevant information your provider may ask about, including your current medications, past medication history, and any symptoms you want to discuss. This helps your provider make the most informed assessment.
During your first appointment, your provider will take time to get to know you, understand your history, and assess your current needs.
You may or may not receive a prescription for medication at this visit — it depends on a variety of factors, such as:
Whether you've taken psychiatric medication before
Whether you're currently on any medication
Your provider's clinical assessment of your situation
In some cases, your provider may want to gather more information or meet a few more times before deciding whether medication is the right fit. They may also recommend alternative or complementary approaches. Their goal is always to create a care plan that best supports your overall well-being.
🌟 Note: Depending on the type of medication, your prescriber may have additional requirements before prescribing. For example, some controlled substances (such as certain ADHD medications) have specific legal requirements that affect how and when they can be prescribed via telehealth.
What to expect when requesting a medication refill
Request medication refills at least one week before your prescription is due to run out. This gives your provider time to review your request and coordinate with your pharmacy.
🌟 TIP: Set a calendar reminder to help you stay on top of refills.
Sometimes, your provider may request a visit before sending a refill — especially if it has been a while since your last appointment. Keeping up with your recommended sessions helps ensure that your medications are refilled promptly and that your care stays on track.
How to handle a prescription refill delay
If you're waiting for your provider to send in a prescription:
Contact your provider directly through your client portal. Providers typically respond within 1-2 business days.
If you do not receive a response after that time, contact our Support Team using the help widget. They can help facilitate communication with your provider.
⚠️ Important: Only your provider can prescribe medication. While the Support Team may contact your provider on your behalf, they are not authorized to prescribe or manage medication.
For step-by-step guidance, refer to Learn what to do when your provider hasn't sent in your prescription.
Frequently asked questions
Do I have to be in therapy to use medication management? No. Medication management is a standalone service. You can search for and book with a prescriber without being enrolled in therapy through Grow. If you're interested in adding a therapist later, you can do so at any time.
What if I need medication urgently? Grow does not offer same-day scheduling, and a prescription requires a clinical evaluation first. If you're experiencing a mental health crisis, contact the 988 Suicide & Crisis Lifeline by calling or texting 988, or go to your nearest emergency room.
Why might my provider ask me to come in before issuing a refill? Prescribers are required to monitor your response to medication over time. If it's been several months since your last visit, your provider may need to reassess your treatment plan before continuing your prescription.
Will my prescriber and therapist communicate with each other? They are separate providers, but they can coordinate care if you'd like. You can ask either provider to share relevant notes or recommendations with the other.
Who do I contact if I have a concern about my medication? For clinical questions, message your provider through your client portal. For account or scheduling issues, reach out to our Support Team through the help widget.