Waiting for a prescription can be stressful, especially when you need your medication to feel your best. This article outlines the steps you can take if your provider has not sent in your prescription and you cannot reach them.

Your first step should be to contact your provider using the messaging feature in your Client Portal. Unless your provider has shared an alternate communication method (such as email, text, or phone), messaging them in the Client Portal is the most direct and trackable option. Providers are expected to respond to the messages they receive through the messaging feature within 1–2 business days.

If your provider has confirmed the prescription was sent, you can contact your pharmacy to check the status or ask if they need additional information.

If it has been more than 48 hours since you contacted your provider and you haven't received a response, you can contact the Support Team for help, especially if you need your medication urgently.

While only your provider can send a prescription, the Support Team can follow up with them for you. If you feel your provider isn't meeting your needs, they can also help you request a rematch with a new provider.

To contact the Support Team, log in to your Client Portal and click the Help Widget in the lower-right corner of the screen.