If your preferred provider doesn't accept your insurance, you don't need to change anything in your account to see them. Grow Therapy automatically bills sessions at the provider's self-pay rate instead of billing your insurance, and you can see that rate before you book.
Key Points
If a provider doesn't accept your insurance, Grow Therapy won't bill your insurance for sessions with them. Your insurance information doesn't need to be removed or changed.
Your provider's self-pay rate is shown in the provider marketplace before you book, so you know the cost upfront.
You can request a superbill for these sessions to submit to your insurer for possible reimbursement.
Your active insurance stays on file and still applies to any in-network providers you see. Self-pay only affects sessions with providers who don't accept your plan.
If you'd rather see an in-network provider, use the insurance filter in the provider marketplace or request a rematch.
How billing works for out-of-network providers
Grow Therapy determines how to bill each session based on whether your provider accepts your specific insurance plan. If they don't, sessions are automatically billed at that provider's self-pay rate. There's no separate step to opt in, and your insurance information stays on your account for any other in-network providers you may see.
Grow Therapy won't bill your insurance for these visits, but you can request a superbill to potentially seek reimbursement from your insurer directly. For more on how that works, refer to this guide.
🌟 Note: To confirm whether a provider is in-network before booking, check their profile in the provider marketplace, where self-pay rates are also listed. To update your insurance information on file, visit Update your insurance information.
Frequently asked questions
Do I need to remove my insurance to see an out-of-network provider? No. Grow Therapy automatically bills at the provider's self-pay rate when they don't accept your insurance, so your insurance information can stay on your account.
How do I find out my provider's self-pay rate? Self-pay rates are listed on each provider's profile in the provider marketplace. You can also contact our Client Billing Support Team with questions about a specific rate.
Will this affect sessions with my other providers? No. Self-pay billing only applies to sessions with providers who don't accept your insurance. Any in-network providers you see are still billed through your insurance as usual.
Can I request a superbill if I'm self-paying? Yes. You can request a superbill from your provider to submit to your insurer for possible reimbursement. Visit the Superbill FAQ for details.
What if I have questions about a charge? Contact our Client Billing Support Team through your client portal for help.