Navigate insurance & billing
Health insurance is complicated. These resources help you understand your coverage so you can focus on your care.
20 articles
Understand coverage
Learn how to check your benefits, confirm what's covered, and avoid unexpected costs.
Insurance coverage | FAQUnderstand what your insurance covers when you use it for therapy.
Understand dual coverage insuranceLearn how to navigate using a primary and secondary insurance plan.
Coordination of benefitsLearn how primary and secondary insurance work together, how to add secondary insurance to your account, and what to do if you have a COB issue.
Understanding high-deductible plansLearn how high-deductible insurance plans affect therapy costs.
Using your Employee Assistance Program benefits with Grow TherapyLearn which EAPs Grow Therapy accepts, how to apply your EAP benefits when booking, and what happens when your sessions run out.
Verify your benefitsLearn how to complete the verification of benefits process.
Verification of benefits | FAQBrowse FAQs about how to verify your benefits.
Learn about charges and fees
Get clarity on what you’re being charged and what to do if there is an issue.
Dispute a charge and request a refundLearn about the refund process, including how to request one.
No-show & late cancellation fees | FAQUnderstand what these fees are, how to avoid them, and what to do if you've been charged one.
Authorized charging practicesUnderstand how Grow Therapy processes payments, when charges appear, and what to do if something looks wrong.
Reschedule a chargeLearn how to change the date of an eligible upcoming charge.
View payment history and charge detailsStep-by-step instructions for reviewing past payments and understanding individual charges.
Review your bill
Find out how to review and resolve post-session documentation and bills.
Explanation of benefits | FAQYou may receive what looks like a large bill after your session. Here's what it is!
Resolve COB issuesLearn how to review and resolve coordination of benefits (COB) issues.
Claim Denials | FAQLearn how to understand and navigate an insurance claim denial.
Superbills: what they are and how to request oneLearn what a superbill is, how it differs from a billing statement, and how to request one for out-of-network insurance reimbursement.
What are CPT codes?Learn how Current Procedural Terminology (CPT) codes are used and impact billing.
Generate a billing statementCreate and download a billing statement for insurance reimbursement, HSA/FSA claims, or tax documentation.
Partnerships
Some insurers require that their members follow a specific process when using Grow for mental health services.
Evernorth Behavioral Care Group | Billing FAQUnderstand how billing works if your sessions are billed through Evernorth Behavioral Care Group, and who to contact with questions.
Amazon employee benefits overviewLearn more about the Amazon–Grow Therapy employee offering.