Why don't I have access to the app yet? The mobile app is being rolled out in phases to ensure a smooth experience. Availability may vary based on your location, eligibility, and other requirements. If you don't see this option, your account may not be included in the current release group.

Can I access the app without booking an appointment? Yes, but your use will be limited. You'll be able to browse and book an appointment, but other features will be available only after you schedule a session.

What if I have multiple client accounts associated with my login? If you manage multiple accounts under one login, you'll need to choose a single client profile to use in the app. To switch profiles, you'll have to log out and log back in.

How do I enable push notifications for the app? You'll be prompted to opt in during onboarding. If you skip it, you'll see a banner in the app to enable them later, or you can adjust your preferences anytime in your app settings.

If I turn on push notifications, will I still receive emails and texts? Yes, you'll receive both push notifications and emails. The 1-hour appointment reminder is always sent by email, text, and push. If you opt out of push notifications, you'll still receive emails and texts.

Will I miss important updates if I choose to opt out of push notifications? You could risk missing time-sensitive updates or reminders that could enhance your therapy experience. Push notifications are recommended.

Can I use the app on multiple devices? Yes. You can log in on any compatible device using the same credentials.

Where can I find my appointment details on the mobile app? The Appointments tab will display all upcoming in-person and telehealth sessions. Tap the ☰ navigation menu in the top left, followed by Appointments to access this area.

Can I reschedule or cancel an appointment in the app? Yes, refer to this guide for rescheduling instructions, or click here to learn how to cancel an appointment from your device.

Will I receive appointment reminders using the app? Yes. You'll receive reminders via push notifications.

Can I complete measures in the app? Yes, measures, including intake forms, can be completed using the mobile app.

Where can I find the cost estimate for my intake appointment? You can view the cost estimate in the Appointments tab for your intake session. Please note that cost estimates are only provided for intake appointments and are not available for follow-up sessions.

Are there client portal features that aren't yet included in the app? Breathing exercises, onboarding videos, treatment plans, progress tracking, and between-session reflections are currently not available in the app.

Can I message my provider directly in the app? Yes. This guide provides step-by-step instructions on how to message your provider securely.

Will I get a notification if my provider messages me? Yes. You'll receive a push notification, or an email and text if push notifications are turned off.

What is the therapy toolkit? The therapy toolkit is a dedicated space for therapy-related resources — both those shared by your provider and curated by Grow Therapy.

What types of resources are included? Here, you can find articles, videos, worksheets, and podcasts, recent session topics, session insights, and more.

Where do I find resources shared by my provider? Provider-sent resources appear at the top of your therapy toolkit.

Can I search for specific content? Yes. Use filters to search by goal (e.g., anxiety, relationships, self-esteem) or by resource type (e.g., video, worksheet, article).

Can I view past session summaries? Yes. You can view previous session insights unless your provider chooses not to share them.

Can my provider see what content I engage with? Yes. Providers can view forms you've filled out.

Am I required to use the therapy toolkit? No. All resources are optional.

What is coach? Coach is an optional AI-powered chat feature designed to enhance your therapy experience by providing relevant support between sessions. You can use coach to:

Does coach cost extra? No. Coach is included as part of your Grow Therapy plan—no hidden fees or add-ons.

Is engaging with coach the same as talking to my therapist? No. Coach is a support tool, not a healthcare provider or a substitute for sessions with your therapist. It does not diagnose, prescribe, treat, or replace human care.

Is anyone reading my messages in real time? No. Coach is AI-powered. If the system detects a safety concern, it will show you crisis resources and alert your provider, but they may not see the message in real time.

Can my therapist view my coach chat history? Yes—by default, your therapist can see your chats. This gives them more context to prepare for sessions and provide the best care. If you’d rather keep a conversation private, you can switch to private mode by tapping the eye icon. In this mode, your chats stay private unless a potential safety concern is detected.

Am I required to use coach? No. It's completely optional.

Why don't I see coach in my app? If coach isn't available, you may be using the limited engagement version of the app, which doesn't include coach.

How is my data protected when using coach? Your privacy is a top priority. We use several safeguards to protect your data during coach chats:

What data is stored from between-session actions? We store a limited set of between-session data to support personalization and care continuity, including session topics, coach conversations, and completed resources. This does not include medical record data, provider session notes, or clinical insights. Those are stored separately in accordance with standard clinical documentation policies.

Why is between-session information stored? Storing this data helps us:

How long is this data stored? We have the following policy for between-session data:

Is between-session engagement part of the medical record? No. Activity between sessions is not part of your official medical record. However, providers may choose to document relevant details in their clinical notes around a client's between-session activity, which would then become part of the medical record.

Data included as part of clinical documentation—such as session insights and provider session notes—remains separate and follows standard healthcare retention requirements.