Why don't I have access to the app yet? Availability may vary based on your location, eligibility, and other requirements. Currently, the app is not available to minors, Kaiser Permanente clients, or clients located in Illinois or Nevada.

Can I access the app without booking an appointment? Yes, but your use will be limited. You'll be able to browse and book an appointment, but other features will be available only after you schedule a session.

What if I have multiple client accounts associated with my login? If you manage multiple accounts under one login, you'll need to choose a single client profile to use in the app. To switch profiles, you'll have to log out and log back in.

How do I enable push notifications for the app? You'll be prompted to opt in during onboarding. If you skip it, you'll see a banner in the app to enable them later, or you can adjust your preferences anytime in your app settings.

If I turn on push notifications, will I still receive emails and texts? Yes, you'll receive both push notifications and emails. The 1-hour appointment reminder is always sent by email, text, and push. If you opt out of push notifications, you'll still receive emails and texts.

Will I miss important updates if I choose to opt out of push notifications? You could risk missing time-sensitive updates or reminders that could enhance your therapy experience. Push notifications are recommended.

Can I use the app on multiple devices? Yes. You can log in on any compatible device using the same credentials.

Where can I find my appointment details on the mobile app? The Appointments tab will display all upcoming in-person and telehealth sessions. Tap the ☰ navigation menu in the top left, followed by Appointments to access this area.

Are all appointment types visible in the app (e.g., virtual, in-person, follow-ups)? Yes, all booked appointments are displayed in the Appointments tab, with type and location clearly labeled. If you have an upcoming in-person session, you’ll also see instructions on how to attend.

Can I reschedule or cancel an appointment in the app? Yes, refer to this guide for rescheduling instructions, or click here to learn how to cancel an appointment from your device.

Will I receive appointment reminders using the app? Yes. You'll receive a reminder 24 hours before your appointment via push notification and email. Then, one hour before your appointment, you’ll receive another reminder through push notification, email, and SMS.

Can I complete measures in the app? Yes, measures, including intake forms, can be completed using the mobile app.

Where can I find the cost estimate for my intake appointment? You can view the cost estimate in the Appointments tab for your intake session. Please note that cost estimates are only provided for intake appointments and are not available for follow-up sessions.

Are there client portal features that aren't yet included in the app? Breathing exercises, onboarding videos, treatment plans, progress tracking, and between-session reflections are currently not available in the app.

Can I message my provider directly in the app? Yes. This guide provides step-by-step instructions on how to message your provider securely.

Will I get a notification if my provider messages me? Yes. You'll receive a push notification, or an email and text if push notifications are turned off.

What are recommended actions? Recommended actions are helpful prompts that appear on your home screen. They highlight important tasks you may want to complete before your next session, so you always know what to do next.

How are recommended actions determined? Grow uses information like your upcoming appointments and how soon they are, then suggests steps that can help you stay prepared and on track.

What kinds of prompts might I see? You may see reminders for key tasks, such as completing forms, updating information, or taking care of important between-session steps, that can help support a smoother therapy experience.

What is the therapy toolkit? The therapy toolkit is a dedicated space for therapy-related resources — both those shared by your provider and curated by Grow Therapy.

What types of resources are included? Here, you can find articles, videos, worksheets, and podcasts, recent session topics, session insights, and more.

Where do I find resources shared by my provider? Provider-sent resources appear at the top of your therapy toolkit.

Can I search for specific content? Yes. Use filters to search by goal (e.g., anxiety, relationships, self-esteem) or by resource type (e.g., video, worksheet, article).

Can I view past session summaries? Yes. You can view previous session insights unless your provider chooses not to share them.

Can my provider see what content I engage with? Yes. Providers can view forms you've filled out.

Am I required to use the therapy toolkit? No. All resources are optional.

What is coach? Coach is an optional AI-powered chat feature designed to enhance your therapy experience by providing relevant support between sessions. You can use coach to:

Does coach cost extra? No. Coach is included as part of your Grow Therapy plan—no hidden fees or add-ons.

Is engaging with coach the same as talking to my therapist? No. Coach is a support tool, not a healthcare provider or a substitute for sessions with your therapist. It does not diagnose, prescribe, treat, or replace human care.

Is anyone reading my messages in real time? No. Coach is AI-powered. If the system detects a safety concern, it will show you crisis resources and alert your provider, but they may not see the message in real time.

Can my therapist view my coach chat history? Yes—by default, your therapist can see your chats. This gives them more context to prepare for sessions and provide the best care. If you’d rather keep a conversation private, you can switch to private mode by tapping the eye icon. In this mode, your chats stay private unless a potential safety concern is detected.

Am I required to use coach? No. It's completely optional.

Why don't I see coach in my app? If coach isn't available, you may be using the limited engagement version of the app, which doesn't include coach.

Can coach help me prepare for sessions? Yes. Coach can help you create a list of session topics to discuss with your provider, ensuring you get the most out of each appointment.

What are session topics? Session topics are prompts or ideas you'd like to cover during your therapy sessions. When you ask coach to generate them, they'll automatically appear in the Session topics tab, accessible from the therapy toolkit page.

How does the session topics feature work? You'll receive a notification inviting you to share what's top of mind. Coach will then help you outline a list of relevant topics and provide a link to the session topic management page, where you can view or edit them. You can also ask coach to add new session topics at any time.

What if I see multiple providers? If you work with more than one provider, coach will create session topics for the provider you have an upcoming appointment with. If no future appointments are scheduled, topics will be created for the provider you saw most recently.

How do I view my session topic list? Navigate to the Therapy Toolkit page and select Review session topics to view your full list.

How is my data protected when using coach? Your privacy is a top priority. We use several safeguards to protect your data during coach chats:

What data is stored from between-session actions? We store a limited set of between-session data to support personalization and care continuity, including session topics, coach conversations, and completed resources. This does not include medical record data, provider session notes, or clinical insights. Those are stored separately in accordance with standard clinical documentation policies.

Why is between-session information stored? Storing this data helps us:

How long is this data stored? We have the following policy for between-session data:

Is between-session engagement part of the medical record? No. Activity between sessions is not part of your official medical record. However, providers may choose to document relevant details in their clinical notes around a client's between-session activity, which would then become part of the medical record.

Data included as part of clinical documentation—such as session insights and provider session notes—remains separate and follows standard healthcare retention requirements.