Grow Therapy Telehealth enables providers to securely and easily conduct remote sessions with clients using their computer's microphone and camera. It seamlessly integrates with your Grow Therapy provider portal, including your appointments, client records, and client communications, enabling your practices to save time and improve the client experience.

At Grow, we aim to deliver a secure and stress-free end-to-end care experience for both clients and providers. To ensure this, we ask that all Grow telehealth appointments be conducted on the Grow platform whenever possible.

Grow Therapy Telehealth is available to all providers and their clients at no additional cost.

Grow Therapy Telehealth provides various immediate benefits, including:

Grow Therapy Telehealth was built to comply with HIPAA's requirements. The team built the tool with HIPAA and applicable privacy law compliance in mind from the start.

All clients provide informed consent for telehealth services when booking their first appointment, specifically when they confirm they've reviewed and accepted the practice policies associated with accessing care via Grow Therapy.

No. Grow Therapy Telehealth sessions aren't recorded or stored.

Grow Telehealth enables clients and providers to conduct secure virtual appointments. Clients can access this platform through the links in the appointment confirmation email/reminders, the calendar invite, or their Client Portal. When they click this link, they enter their name and then proceed to the secure waiting room, where you will admit them when you're ready. 

Your clients can access the link to their secure session via their automatic appointment confirmation email and reminders, the calendar invite, or through their Client Portal. You can also copy a client's session link from their appointment details if you need to send the link manually.

When clients select their invite link, they must enter their name before being admitted to your secure waiting room. You will be notified that a client has joined, and you can admit them when you are ready.

Google Chrome is recommended; however, the service should also work on the latest versions of Mozilla Firefox, Safari, and Microsoft Edge.

Setup is minimal and very straightforward. Your meeting room and each client's URL are automatically created for you. The only setup required is to allow your browser access to your video and microphone, which will be prompted the first time you access your meeting room.

To access your meeting room at any time, select the "Join Your Meeting Room" option in the "Your Practice" section of your Dashboard. Once you are in your meeting room, select the "Allow" option in the browser prompt.

Because your meeting room is integrated into Grow Therapy, you'll need to log in only to your Grow Therapy portal here. This ensures you are the only person with provider-level access to your meeting room, allowing you to manage your waiting room and conduct your secure sessions.
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From your Provider Portal Dashboard, click on your meeting room link or select the client link within the appointment details. Remember that each client is associated with a unique link.

Yes. To change your background, select the settings gear ⚙️ in the bottom-right of the waiting or meeting room > select the Background tab > select the desired background setting > close the menu.
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Currently, providers and clients will have a gallery of backgrounds to choose from. Currently, we don't have plans to enable the upload of images for virtual backgrounds.

If a client has been in your waiting room for more than a minute and hasn't been let in, you should receive an email. You should also receive a text if a client has been in your waiting room for over five minutes.

When a client joins a session, you will be notified via a message in the bottom left of your meeting room screen. Select the Admit option on this message to admit the client into your meeting room. If the message disappears, select the Clients () Waiting button at the bottom left instead.

At the end of the session, click Complete Session in the bottom right corner. This will track that the session is complete, remove the client from the current session, and return you to your main meeting room for your next appointment.

To optimize your Telehealth settings for low connectivity:

Additionally, the Troubleshoot Telehealth Issues guide explains how to resolve common issues or errors when using Grow Telehealth, including audio quality, video quality, connection quality, notifications, and more.