During the appointment booking process, Grow Therapy may need to collect billing and payment information for any associated fees not covered by your insurance plan. These charges include co-pays, late cancellations, or missed appointment (no-show) fees. Understanding these costs and keeping your payment information up-to-date is essential to prevent interruptions in your care.
Key Takeaways
Grow collects payment information during the booking process unless you use an exempt insurance plan such as Medicaid or Medicare.
If your payment method fails, you will receive an email notification, and future appointments may be canceled unless the information is updated.
Your provider cannot assist you with updating your payment method. You should attempt to update this information on your own - learn more.
If you believe your payment interruption was an error, please contact support by opening a chat in your client portal.
Payment interruptions
What does a payment interruption look like? If there's an issue charging your payment method, you'll receive an email requesting an update to the information. Future appointments may be canceled if the invalid information isn't updated, so please review and update the information to prevent interruptions in your care. Using your client portal is the quickest way to update your payment information. Your provider cannot change your account on your behalf.
What should I do if I receive an interruption notification but my information is correct? If you believe you have received a payment notification in error or need help updating your payment method within your client portal, contact support for assistance by doing the following:
Select the "Help" button in the bottom right of your client portal.
Select the "Send us a message" button to start a conversation.
Select the "I need help with a billing issue" option and follow the prompts.
Additional information on contacting support is available in this guide.
Update your billing information
To update your billing information using your client portal:
Select the Account option from the sidebar menu.
Select the Billing Information tab.
Next, select the Update Card button and input your new information into the prompt. Grow accepts American Express, Discover, Mastercard, and Visa. You must provide new payment information before saving, as a payment method is always required to ensure any incurred fees are paid.
Lastly, make sure to select the Save option.
Your billing information has been updated and will be used for all future appointments.
Remove a payment method
A payment method must always be on file to cover any fees not covered by insurance. To entirely remove your payment method, you must file a request to delete your Grow Therapy account. During account deletion, all payment information is cleared once all outstanding payments have been settled.