Grow Therapy's mobile app enables clients to access features from their client portal, including a therapy toolkit and a conversational AI coach, directly from their phones. Designed to reflect the functionality of the desktop client portal, the app also allows clients to schedule and reschedule appointments, join sessions, message their provider, and manage their accounts.
Before you begin
⚠️ Note: The Grow Therapy iOS mobile App is not available to minor clients, clients with Kaiser insurance, or clients located in Illinois or Nevada.
Before recommending the Grow Therapy iOS app to your clients, ensure they are eligible to use it at this time. Mobile app availability will be available to clients who meet the criteria below:
Clients must have a Grow Therapy account.
Clients must have an iPhone and be running iOS version 16 or above.
Clients must have Face ID or a passcode enabled on their device for security purposes.
Before you begin FAQs
Why doesn’t my client have access to this feature yet? The mobile app is being rolled out in phases to ensure a smooth experience. Availability may vary based on your location, eligibility, and other requirements. If you don’t see this option, your account may not be included in the current release group.
Can clients join a virtual appointment from the app? Yes, if it is a virtual visit, an "Enter waiting room" button will appear on the appointment detail screen shortly before the start time.
Do clients need to log in to access the app's functionality? Yes, they must log in with the email they used at the time of booking.
Can clients use the app on multiple devices? Yes. Clients can log in on any compatible device as long as they use the same email to log in.
What if clients have multiple client users associated with an account?
Clients must choose a client user to access the app. The client user cannot be changed without logging out and logging back in.
Suggested scripts
If you’re looking for suggestions on how to introduce the mobile app to clients, you can use the suggested scripts and personalize them if needed:
For clients currently using conversational AI (e.g, ChatGPT):
“Grow Therapy now has an iOS app you can use to manage sessions, message me, and track your progress. It also features an AI-powered conversational tool called the coach you can use between sessions. You type in what’s on your mind, and the coach responds with prompts, exercises, and reflections. I’ll be able to see some of what you share there, so we can build on it together in our sessions. Just to be clear, coach isn't a licensed therapist and doesn't replace our sessions together - it's designed to support the work we're doing here, and messages aren't monitored in real time, so it's not for crisis situations.”
For clients new to conversational AI tools:
“Grow Therapy now has an iOS app you can use to manage sessions, message me, and track your progress. It also has an AI-powered chat tool called coach where you can type what’s on your mind and get guided support between our sessions, if that feels helpful. I’ll be able to see some of what you share there, so we can use that to build on our work together. Just to be clear, coach isn't a licensed therapist and doesn't replace our sessions together - it's designed to support the work we're doing here, and messages aren't monitored in real time, so it's not for crisis situations.”
Scheduling, appointments, and forms
Can clients access the app before booking their initial appointment? Yes, only if they create an account. In that case, they will only be able to book an appointment and will not have access to other functionality until their intake is confirmed.
Can clients see the cost estimates for their intake appointment?
Cost estimates for intake appointments will be surfaced on the appointments tab.
Can clients reschedule or cancel their appointments via the mobile app? Yes, clients can reschedule or cancel upcoming appointments from the Appointments tab, subject to Grow’s cancellation policy and time restrictions.
Do clients receive reminders for upcoming appointments? Yes. Standard reminders are sent via push notification and email 24 hours and 1 hour before the appointment. SMS is included in the 1-hour reminder.
Can clients complete measures on mobile? Yes, clients can complete their measures, including intake forms, in the mobile app.
Telehealth
How do clients join a telehealth session? Clients receive a prompt before an appointment that takes them to the Grow Telehealth portal. They can also join via the appointments tab up to 10 minutes before a session starts.
Can multiple clients join a session on mobile? At this time, no. We recommend that only one client join via the mobile app at once, including using the same account on multiple mobile devices.
Do clients need to enable permissions to use telehealth? Yes, audio and camera settings need to be enabled. Audio-only sessions are not supported on the app.
What telehealth functionalities are currently only available on a desktop and not on the mobile app? Whiteboarding, screensharing, and pre-session mood check-ins are only available via desktop.
Can clients switch from mobile to web mid-session? Yes, they can leave the session on mobile and rejoin via the web link sent at booking or via the Appointments tab.
How do clients know if their provider has joined the session? Once the provider joins, clients are automatically brought into the session or see a “Provider has joined” message. If the provider hasn’t joined, they are shown a waiting screen.
Secure messaging
Which providers can clients message? Any providers that clients have booked with. However, if a provider archives a client and doesn’t have an existing message thread with that client, the client cannot message that provider.
Will providers need to respond to messages immediately? No, this is not intended for immediate support.
Where can clients access provider messaging? Clients can access messaging via the “Messages” tab in the app, or directly from their appointment details screen.
Can clients message multiple providers at once? No. Messaging is tied to individual providers the client has seen. Each message thread is provider-specific.
Can providers initiate messages to clients? Yes, providers can initiate communication, particularly for follow-up, clarification, or post-appointment instructions.
How are clients notified of new messages? Push notifications are sent when a provider replies. If push is disabled, clients will receive an email and SMS notification..
Between-session resources
Therapy toolkit
The therapy toolkit is a dedicated space within the app where clients can view and engage with therapy-related content shared by providers or browse a library of content available on Grow’s platform. Click here to learn more.
Coach
Coach is a clinically informed, AI-enabled conversational tool that clients can engage with between sessions, available exclusively on the mobile app. Learn more about the coach in detail here.
Client resources
Client portal variances
Which functions of the client portal are not currently included in the mobile app? The following features are only available to clients via the desktop experience:
Breathing exercises
Instructional onboarding videos