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Using your client portal
Learn how to use your client portal to manage your Grow Therapy experience, including your appointments, patient information, and messaging with your provider.
14 articles
Getting Started
Learn how to access and understand the various areas of your client portal.
Activate your client portalLearn how to activate your client portal after booking your first appointment.
Overview of the client portalLearn about the various features and functions of your Grow Therapy client portal.
Grow Therapy Telehealth | FAQLearn how to use Grow Therapy's telehealth features as a client.
Account Information
Learn how to update your billing, insurance, and patient information.
Update your billing informationLearn how to update the debit, credit, or HSA card you have on file.
Update your personal informationLearn how to update your personal information, including your preferred name, pronouns, address, and phone number.
Update your insurance informationLearn how to update your insurance information to ensure continued coverage.
Switch payment methodsLearn how to switch between using insurance or cash to see providers.
Care Management
Learn how to manage your appointments and message your provider(s).
Contact your providerLearn how to easily and securely message your providers through your client portal.
Cancel an appointmentLearn how to cancel a future appointment with your provider.
No-show & late cancellation feesLearn how missing or showing up late to appointments can impact your care.
Customer Support Resources
Learn how to contact the support team and resolve common account issues.
Emergency resourcesLearn more about additional resources if you or a client are in crisis.
Data Privacy and HIPAA complianceLearn how Grow Therapy keeps your data safe and secure.
Request a refundLearn about the refund process, including how to request one.
Contact the support teamLearn how to contact the client support team at Grow Therapy.